On the return/repair form it had a space to fill out if there was a disc stuck inside. I had COD4 stuck inside so I filled it out and mentioned it to the guy on the phone and he made an additional note. When I got the PS3 back it had COD4 in a paper CD case and packed nicely. It all took about 10 days. They even sent me back a 60 gb just like mine. I got mine done for free out of warranty cause mine got the yellow light just after doing an update. I guess the software part is covered.